Digital Marketing — Preview


Exhibit 13.1   Hindustan Unilever’s Sunsilk website offers tips on hair care.

As marketers embrace digital marketing, they need a multi-pronged strategy to attract, convert and retain customers. They must draw customers on the web, by serving useful, relevant and interesting content, as they continue also to rely on conventional media to push products to customers.

This chapter imparts an understanding of how to succeed in the digital era. It covers a wide range of topics relating to the digital tools, techniques, processes, as well as the opportunities and challenges. These include:

  • The new perspectives and imperatives that marketers must embrace.
  • Assets/platforms for creating, maintaining and spreading content online, such as websites, social networks, blogs, internet forums and apps.
  • Challenges facing low involvement categories, and the challenge of reaching out to the masses.
  • Advertisement formats, including mobile advertising formats.
  • Search advertising, Google’s ad auction and search engine optimization.
  • Social media advertising, with special attention to the Facebook and LinkedIn networks, and to the YouTube brand channels.
  • Web analytics, web traffic, web intelligence, and controlled website tests.

From the viewpoint of market research, the section Benefits and Limitations of UGC, in Chapter Qualitative Research provides an understanding of the benefits and limitations of UGC (user-generated content). In the same chapter, the case example, iSnack 2.0, vividly illustrates these benefits and limitations.


Note: To find content on MarketingMind type the acronym ‘MM’ followed by your query into the search bar. For example, if you enter ‘mm consumer analytics’ into Chrome’s search bar, relevant pages from MarketingMind will appear in Google’s result pages.

Digital Marketing Workshop

Digital Marketing Workshop

Two-day hands-on coaching on Digital Marketing and Advertising, to train participants in developing and executing effective digital marketing strategies.

What they SHOULD TEACH at Business Schools

What they SHOULD TEACH at Business Schools

Marketing has changed. More so in practical terms, and marketing education is lagging.

The fundamental change lies in the application of analytics and research. Every aspect of the marketing mix can be sensed, tracked and measured.

That does not mean that marketers need to become expert statisticians. We don't need to learn to develop marketing mix models or create perceptual maps. But we should be able to understand and interpret them.

MarketingMind helps. But the real challenge lies in developing expertise in the interpretation and the application of market intelligence.

The Destiny market simulator was developed in response to this challenge. Traversing business years within days, it imparts a concentrated dose of analytics-based strategic marketing experiences.

Dare to Play

Dare to Play

Like fighter pilots, marketers too can be trained with combat simulators that authentically reflect market realities.

But be careful. There are plenty of toys that masquerade as simulators.

Destiny is unique. It is an authentic FMCG (CPG) market simulator that accurately imitates the way consumers shop, and replicates the reports and information that marketers use at leading consumer marketing firms.

While in a classroom setting you are pitted against others, as an independent learner, you get to play against the computer. Either way you learn to implement effective marketing strategies, develop an understanding of what drives store choice and brand choice, and become proficient in the use of market knowledge and financial data for day-to-day business decisions.