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marketing analytics

Marketing Analytics

In the age of analytics, The Marketing Analytics Practitioner’s Guide serves as a comprehensive guide to marketing management, covering the underlying concepts and their application.

As advances in technology transform the very nature of marketing, there has never been greater need for marketers to learn marketing.

Essentially a practitioner’s guide to marketing management in the 21st century, the guide blends the art and the science of marketing to reflect how the discipline has matured in the age of analytics.

Application oriented, it imparts an understanding of how to interpret and apply research data and big data with the aid of the analytical tools that practitioners use.

Marketing Analytics — Overview

Advances in information technology coupled with the explosion of business data, have fundamentally altered the manner we collect, process, analyse and disseminate market intelligence. The increased volume, variety and velocity of information enables marketers to respond with much greater speed, to changes in the marketplace. Market intelligence is timelier, less expensive, and more accurate and more actionable.

At the same time, the internet has transformed the very nature of marketing. Armed with smart devices, people are increasingly hanging out in cyberspace. We go there to interact with friends and strangers, or to watch videos, listen to music, read about something that interests us, or to shop for things we need or merely desire. This fluid, de-centralized and multidirectional medium has empowered us to engage in more impactful and diverse ways with people as well as with brands, and other objects of interests.

Anchored in this age of transformations, this text is a practitioner’s guide to marketing management in the 21st century. It is devoted to market analytic and research techniques, and marketing concepts and processes, particularly in the context of the transformed consumer markets. Written by a marketing veteran, it is intended to guide marketers as they craft market strategies, and execute their day to day tasks.

The author, Ashok Charan, has over 25 years of industry experience spanning market research, analytics, and consumer and business marketing. He is presently associate professor (practice) at the NUS Business School, National University of Singapore, where he has been teaching marketing analytics for the past 10 years.

Available on an annual subscription basis, the eGuide version is updated on a regular basis to reflect the latest developments in the fast changing field of marketing analytics. It includes classroom presentations, and demos that are not included in the print version.

The book is also available in print. Published by the World Scientific Publishing Company (WSP) print versions of the text are available in both hard and soft-cover formats. These version at may be purchased at WSP’s website, as well as at a number of other retail sites.


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The physical textbook consists of six parts — brand, consumer, product, advertising, price and promotion, and retail. Collectively the 22 chapters cover the key aspects of managing brands and categories.

Not constrained by physical space, the web book, equivalent in size to over 1,200 textbook pages, is about twice the physical version.

While the focus remains on application, equal emphasis is given to the execution. So, this version is better suited for the measurement scientists and data scientists at analytics firms, as well marketers keen to learn “how it is done”. Technological developments are also making it easier for practitioners to take a DIY approach, and the web book will empower them to do so.

Note, however, it is not a handbook providing step-by-step guidance. It is intended to remain quick, easy and interesting to read.

New and fast developing frontiers such as biometrics and digital are given the attention they deserve. The number of chapters has increased from 22 to 27, and three new parts have been carved out. Existing chapters have been expanded and web pages are updated frequently.

The following details pertain to the web book:

Part I deals with brand, brand image and brand equity. It covers the analytic methods used for developing brand and marketing strategies.

Part II deals with qualitative and quantitative research methods, with emphasis on how these conventional research processes are embracing online platforms. It covers customer segmentation, customer satisfaction and customer value management. It also addresses how consumer panels, consumer analytics and big data enhance our understanding of consumers and their buying behaviour.

Part III is centred on product. It deals with the entire new product development process from ideation, concept and product development to product launch. It covers the analytic methods and procedures that are deployed to screen ideas, concepts and products, at each phase of the NPD process.

Part IV covers digital marketing. The New Media chapter explains how the internet has transformed the way brands engage with consumers, and outlines the new rules and the new perspectives. The Digital Marketing chapter imparts an understanding of how marketers must adapt, and the tools and techniques they should embrace. The next chapter, Digital — Execution, serves as a systematic guide to developing and executing digital marketing plans.

Part V relates to advertising, packaging and biometrics. The fundamentals and vital concepts of advertising are covered in a chapter devoted to imparting the sense of how advertising works, and what mechanisms work best for different marketing objectives.

In the context of analytics, importance is given not only to the behavioural metrics that flow from the digital platforms, but also to the attitudinal engagement measures, which remain key to our understanding of the quality of advertising. Furthermore, in view of recent developments, the chapter Advertising Analytics also devotes considerable attention to the way analytic techniques and research processes are being refined and re-engineered.

Chapters are also devoted on the research techniques employed during the stages of development of packaging, and on the prominent biometric techniques used for the analysis packaging, advertising, and other elements of the marketing mix.

Part VI deals with price and promotion. It covers a variety of pricing research methods, and techniques for promotions evaluation.

Part VII, retail, covers retail tracking, retail analytics, sales and distribution, and category management. It focusses on the use of metrics and analytic techniques to develop sales and distribution plans, and manage categories.

Part VIII, the concluding part, is devoted to Statistics for Marketing Analytics. It covers basic statistics, sampling and market mix modelling.

This text also includes seven case studies that have been crafted to facilitate a deeper understanding of the subject. You may download datasets and charts pertaining to these case studies from the 'CASES' link at the bottom of the menu on the left side of this page.


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