Continuous data on shoppers and their transactions is a data mine that can help diagnose business issues.
Whereas chapters Retail Tracking and Sales and Distribution focussed on aggregate data analytics (i.e., aggregated to market breakdowns such as chain, channel, region and country), this chapter covers analyses of disaggregate or outlet level data which tends to be more diagnostic in nature.
The term “retail analytics” is commonly in use in ways that tend to overlap with related areas such as “consumer analytics” and “retail tracking”. Since each of these topics is covered in separate chapters, let me clarify that in context of this chapter, retail analytics relates to the analysis of continuous outlet level data pertaining to shoppers and their transactions.
Data sourced from point-of-sale (POS) scan terminals and retail audits, generates continuous transaction data that feeds into retail analytics. Whereas the retail tracking service aggregates the data to capture market size, share and distribution for market breakdowns, retail analytics analyses the data at the disaggregate or outlet level.
Fundamental to retail analytics is the filtering of retail outlets to form outlet groups (Exhibit 31.1). For instance, an analyst might be interested in examining outlets that stocked a particular brand compared with outlets that did not stock that brand. Or outlets that offered a promotion versus outlets that did not do so.
This chapter describes a wide array of outlet group analysis addressing aspects such as brand handlers’ analysis, brand overlap, assortment, shelf space, pricing, promotion and rate of sales.
Customer transaction data (e.g., shopper transactions data, consumer panel data, loyalty panel data) also feed into retail analytics. These databases have the customer dimension in addition to the outlet dimension, thus adding an additional layer of diagnostic capabilities. The data can be used to compute chain or outlet penetration, spend per customer, chain loyalty, cannibalization among outlets and so on, using similar concepts, tools and techniques that are applicable for the analysis of consumer panels.
The analysis outlined in this chapter include customer profile, loyalty and propensity, assortment analysis, overlap, outlet group, outlet repertoire, gain–loss, trial and repeat visit, penetration and repeat rate, and sales forecasting. A case example pertaining to the opening of a new petrol station illustrates a number of these analyses.
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