The unknown, as mentioned at the start, is synonymous with unease. An unheard of brand not only fails to generate interest, it also tends to be regarded as dubious. Curiosity, interest and desire begin with awareness. According to the salience model, the more it resides at top-of-mind, the greater the likelihood that the brand is purchased.
This has implications on both the nature and the quantum of advertising. Brand awareness or salience increases with higher frequency of advertising and the use of brand cues, i.e. shortcuts that link to the brand via visuals, sounds or expressions. A brand name, icon, mascot, slogan, music, jingle, colour, celebrity etc. can serve as a cue. Coca-Cola, for instance, uses multiple cues including its brand name, logo, mnemonic, red colour, the shape of its bottle, and a slew of slogans over the years, such as “It’s the real thing”.
Advertising memorabilia is littered with catchy slogans that bring the brand they represent to mind (see Exhibit 22.3). For example: “A diamond is forever”, “Just do it”, “Have a break”, “Because you're worth it”, “Eat fresh”, “Be stupid”, “Think small” and many more.
Salience is likely to be important in low involvement, habit driven categories where consumers are less likely to make comparative assessments. In the context of behavioural loyalty, awareness is also important wherever purchases are made over the counter, as is the case with traditional retail channels in many developing countries.
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Marketing has changed. More so in practical terms, and marketing education is lagging.
The fundamental change lies in the application of analytics and research. Every aspect of the marketing mix can be sensed, tracked and measured.
That does not mean that marketers need to become expert statisticians. We don't need to learn to develop marketing mix models or create perceptual maps. But we should be able to understand and interpret them.
MarketingMind helps. But the real challenge lies in developing expertise in the interpretation and the application of market intelligence.
The Destiny market simulator was developed in response to this challenge. Traversing business years within days, it imparts a concentrated dose of analytics-based strategic marketing experiences.
Like fighter pilots, marketers too can be trained with combat simulators that authentically reflect market realities.
But be careful. There are plenty of toys that masquerade as simulators.
Destiny is unique. It is an authentic FMCG (CPG) market simulator that accurately imitates the way consumers shop, and replicates the reports and information that marketers use at leading consumer marketing firms.
While in a classroom setting you are pitted against others, as an independent learner, you get to play against the computer. Either way you learn to implement effective marketing strategies, develop an understanding of what drives store choice and brand choice, and become proficient in the use of market knowledge and financial data for day-to-day business decisions.