Survey: Branch: Segment:



Jan-Mar Y1Apr-Jun Y1Jul-Sep Y1Oct-Dec Y1Jan-Mar Y2Apr-Jun Y2Jul-Sep Y2Oct-Dec Y2
Sample     72     145     128     143     89     131     138     147
Overall Satisfaction
Customer Satisfaction Score     72.9     75.5     76.3     67.4     62.5     66.1     65.8     54.1
Overall Satisfaction     7.5     7.5     7.7     7.4     6.4     6.0     7.0     6.5
Loyalty
Willing to recommend manager     74%     73%     69%     75%     75%     61%     67%     66%
Manager adds value     60%     67%     63%     73%     64%     55%     61%     67%
Recalls manager's name     25%     29%     23%     24%     27%     40%     100%     100%
Performance Rating
Proactive     6.6     7.1     6.1     7.1     6.5     5.5     6.1     5.9
Approachable     7.8     8.1     7.6     8.1     7.1     7.1     7.2     7.1
Enduring relationship     7.3     7.7     7.1     7.9     6.9     6.6     6.6     6.6
Timely and effective in resolving issues     7.8     8.1     7.7     7.9     7.2     7.0     7.2     7.0
Regularly receive updates     5.8     6.4     5.8     6.5     5.8     5.0     5.5     5.4